Privacy Policy
Che Shale ("we," "us," or "our") provides this privacy statement to describe how we collect, use, share, and otherwise process your personal information. This applies to individuals booking directly, guests staying at our property, users of our website, or anyone communicating with us offline and online.
Summary of key points
What we collect
How we use it
How we share it
Security & Storage
Your rights
Information connected to your registration, booking, inquiries, or purchases (e.g., contact details, passport/ID, payment info).
To deliver hotel accommodation and related services, process payments, improve our website, handle accounting, and communicate updates or offers.
Only as necessary to fulfill your travel needs (e.g., local transfer providers, payment processors, or your booking agent). We do not sell or share your data with third parties for their independent marketing.
We maintain practical administrative, technical, and physical security measures to protect your data.
You have the right to access, correct, delete, or object to the use of your data at any time, free of charge.
What information we collect
Account & Booking Information - When you contact us, make an inquiry, or book a stay, we collect details such as your name, email address, phone number, and physical address. In compliance with local regulations, we also require passport numbers or national ID numbers upon check-in.
Travel & Stay Details - To ensure a smooth stay, we collect arrival times, flight details (for airport pickups), room preferences, dietary requirements, and any special accessibility needs.
Payment Information - To securely process transactions, we collect payment card details or mobile money transaction information necessary to finalise your booking.
Device & Website Data - When you browse our website, we automatically collect basic technical details like your IP address, general geographic location, browser type, and how you interact with our pages via cookies.
How we use your information
To Provide Hospitality Services - Managing your booking, preparing invoices, arranging transfers, and delivering customer service.
To Process Payments - Securing deposits and finalising payments for your stay and on-site activities.
To Improve Our Website - Monitoring web traffic, analysing trends, and ensuring our online platform functions smoothly.
To Operate & Protect Our Business - Maintaining proper financial records, complying with local legal obligations, preventing fraud, and ensuring the safety of our property and guests.
Marketing and your choices
We may occasionally use your contact details to send you news, special offers, or updates about the property that we think you’ll love.
Opting Out - You can stop receiving marketing emails at any time by clicking the "unsubscribe" link at the bottom of our communications or emailing us directly.
Service Messages - Even if you opt out of marketing, we will still send essential transactional messages regarding your upcoming stay, booking confirmations, or responses to direct inquiries.
How we share your information
We only share your information with trusted partners necessary to run our operations:
Service Providers & Vendors - Local transport operators, external activity providers, payment processors, website hosts, and secure software platforms that help us run our day-to-day business.
Booking Agents - If you booked your stay through a third-party travel agent or tour operator, we share necessary status updates regarding your booking with them.
Legal Obligations - We may disclose information to regulatory authorities, courts, or government agencies if strictly required to do so by Kenyan law.
Security & International Transfers
We implement appropriate technical and physical security measures to protect your personal data from unauthorized access or loss. Because we welcome international guests and use secure cloud-based booking systems, your data may occasionally be processed or stored outside of your home country. Regardless of location, we ensure your data is handled with the same high level of protection described here.
Your Rights & Cookies
In line with global data practices and the Kenya Data Protection Act, you have the right to request access to the personal data we hold about you, ask for updates/corrections, or request its deletion.
Cookies - Our website uses basic cookies to remember your preferences (like language) and help us understand how visitors interact with our site. You can easily disable or manage cookies through your personal browser settings (such as Chrome, Safari, or Firefox), though some website features may not function perfectly without them.
Questions & Complaints
If you have questions about this policy, want to update your information, or wish to file a complaint regarding how your data is handled, please reach out to us:
Che Shale Hotel
PO Box 2082, 80200 Malindi, Kenya
Email: info@cheshale.com
Tel: +254 722 230 931
In most cases, we will ask that you put a complaint in writing. We take your privacy seriously and will investigate and respond to any written inquiries within 30 days. If you remain unsatisfied, you have the right to escalate your complaint to the Office of the Data Protection Commissioner (ODPC) of Kenya.