Privacy Policy

Che Shale provides this privacy statement to describe how we may collect, use, share, and otherwise process your personal information, as an employee of one of our corporate clients or an individual to whom we offer or provide our services – hotel accommodation and related services – via our websites, mobile applications, email communications or other online and offline means.

Summary of key points

What information we collect 

How we use your information

 

How we share your information

How we protect and store your information

Marketing and your choices

International transfers

Your rights

Changes

Questions

We collect information about you in connection with your registration, use, purchase, or inquiries about our services.

We use your information to provide our services, process payments, operate our websites and mobile applications, market products and services, create business insights and comply with law.

We may have a contract with your employer, with your travel agent or with you directly and we share your information with them, as well as with our affiliates, travel suppliers and vendors to offer hotel accommodation and related services. We do not sell or share information with third parties so that they can independently market their own products or services directly to you.

We maintain reasonable administrative, technical, and physical security measures to protect your personal information from unauthorised access and use.

 

 

We use your information for marketing, and respect your choices about how we communicate marketing to you.

 

 

We transfer your information outside of your home country as permitted by law. To protect your information, international transfers will be made under appropriate data transfer agreements and other protections.

 

 

You have the right to be informed of whether we are processing your information and to access, correct, delete or object, upon request and free of charge, to our use of your information, to the extent required by applicable law.

 

 

We will tell you about material changes to this privacy statement by posting it on our website before it goes into effect and, where appropriate, communicating directly to you about the change.

 

 

If you have questions about this Privacy Statement, please contact us at info@cheshale.com

What information we collect

Account Information – If you contact us, register with us or receive services from us, we collect information about you. This may include your name, email address, phone numbers and physical addresses. We may also require passport number or a national ID number. This account information goes into your booking profile, which is where we store the information necessary to provide hotel accommodation and related services to you. 

Travel Information – If you book a room with us, we collect some details (such as arrival time, airline (if doing a pickup), full names and room configurations) and any other information needed to complete your bookings. We may also collect special categories of information to provide accessibility, meal preferences or other requested services.

Payment Information – To pay for bookings and other transactions through our services, we collect payment card information and other details necessary to process payments.

Device Data – We collect information about how you access our services, including your computer’s IP address and information that can be derived from it (such as internet provider and general geographic location), your device’s unique identifier and other technical information. We also collect information about how you use our websites and mobile applications. We collect some of this information using cookies and similar technologies.

How we use your information

Provide you with hotel accommodation and related services – We use your information to provide hotel accommodation and related services, prepare invoices, communicate with you about your travel or our products and services and provide customer service.

Process payments – We use your information to process transactions and provide you with related customer service.

Operate websites and mobile applications – We use device data to monitor and improve the performance and content of our services, provide updates, analyse trends and usage in connection with our services, and measure whether our ads and offers are effective.

Operate and improve our business – We use your information for compliance with our company policies and procedures, for accounting and financial purposes, to detect or prevent fraud or criminal activity, to perform, analyse and improve our business and services, and otherwise as required by law.

Marketing and your choices

We may use personal information to tell you about our products and services to help us determine whether you may be interested in new products or services, and to present advertising content that is tailored to your interests, location or itinerary (with your consent or as permitted by law).

We may send you marketing on our websites or mobile applications, and through email and other channels, in accordance with applicable law and your choices. You have choices about how we market to you. If you’d like us to stop sending you marketing messages, you can follow the instructions in our communications or update your preferences at any time.

We also send you messages that are essential for our services; for example, we communicate with you about your travel, to service your account, to fulfil your requests, or otherwise as required by law. Some of these service messages contain information presented to you as part of our service relationship with your  travel agent (for example, messages that help you comply with their travel policies). If you opt out of marketing messages, you will continue to receive these service messages.

How we share your information

Your travel agent – Our services to you may be provided under the terms of service agreements with your travel agent. We share your information with them to allow them to manage their business travel needs and assure compliance with their company travel policies. 

Travel suppliers and other travel service providers – We share information with travel suppliers (for example, airlines) and travel service providers (for example, ticket distribution systems and travel application providers), and the vendors for both, as necessary to book your travel and provide travel-related services to you and your travel agent. We do not sell information to third parties so that they can independently market their own products or services directly to you.

Vendors – We share information with vendors that perform functions on our behalf, such as travel agencies, visa and passport service providers, mobile application and software developers, and vendors who provide IT support, data hosting, marketing and communications services, and collections. These vendors access information only as necessary to perform their functions, as instructed in our contracts with them.

Business insights – We may combine data from many people to create aggregated statistics that do not identify you personally. We use this data to understand business trends and insights, and help us improve our services.

As required or permitted by law – We may disclose information to regulatory authorities, courts, and government agencies where we believe doing so would be permitted or required by law, regulation or legal process, or to defend the interests, rights or property of Che Shale or others.

We may also share personal information with other parties as directed by you or subject to your consent.

How we protect and store your information

We maintain reasonable administrative, technical, and physical security measures to protect your information from unauthorised access and use. We retain your information only as long as needed to provide our services and for legitimate business purposes, unless we are required by law or regulation or for litigation and regulatory investigations to keep it for longer periods of time.

International transfers

We may transfer your information to jurisdictions outside of your home country for the purposes described here, including to countries that may not provide the same level of data protection as your home country. To protect the information, transfers will be made in accordance with appropriate data transfer agreements and other protections. Regardless of where we process your information, we protect it in the manner described in this Privacy Statement and in accordance with applicable law.

Your rights

If you have created an online account with us and would like to update the information you have provided to us, you can access your account to view and make changes or corrections to your information. You may also have the right to be informed of whether we are processing your information and to access, correct, delete or object, upon request and free of charge, to our use of your information. To exercise these rights, please contact us at: info@cheshale.com. We will try to comply with your request as soon as reasonably practicable. Please note that we may need to retain certain information for recordkeeping, to complete any transactions you began before your request, or for other purposes as permitted by law.

Changes

We may change this Privacy Statement from time to time as our business changes or legal requirements change. If we make material changes to this Privacy Statement, we will post a notice on our website before the changes go into effect, and notify you as otherwise required by applicable law.

Questions

If you have questions or complaints about Che Shale Hotel and privacy, please contact us at:

PO Box 2082, 80200 Malindi, Kenya

Tel: +254 722 230 931

In most cases, we will ask that you put a complaint in writing. We will investigate your complaint and will generally respond to you in writing within 30 days of receipt. If we fail to respond or if you are otherwise dissatisfied with the response that you receive from us, you may have the right to make a complaint to your regulator.

Cookies and similar technologies

We use session and permanent “cookies,” small data files transferred to your device, along with similar technologies (e.g., internet tag technologies, web beacons and embedded scripts) (collectively referred to herein as “cookies and similar technologies”) to help provide you a better, more personalized user experience (technical cookies). These technologies are used to make the user experience more efficient, remember your preferences (such as browsing language and account login information) (profile cookies), and help us understand and improve how visitors use our websites, including which of our pages and products are viewed most frequently (analytical cookies), and to allow us to market our products and services and third-party products and services to you (advertising cookies).

The Options/Settings section of most internet browsers and devices will tell you how to manage the cookies and other technologies that may be transferred to your device, including how to disable such technologies. You can disable our cookies or all cookies through your browser or device settings, but please note that disabling cookies may impact some of the website’s features. Other than as described above, we generally do not comply with “do track signals” sent by web browsers.

For further information about the options of the main internet browsers, please see their websites at:

Internet Explorer: windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-10

FireFox: support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

Chrome: support.google.com/chrome/answer/95647?hl=en

Safari: www.apple.com/legal/privacy/en-ww/cookies/

P.O. Box 2082, 80200 Malindi, KENYA

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